FAQ’s
What you need to know
I have an issue with my order – who do I contact?
Please email us at support@superherosavvy.co.za or use the contact form on our site.Can I use the digital art for commercial purposes?
No, all products are for personal use only unless stated otherwise.Can I re-download my files later?
Yes! Log in to your account and visit the “Downloads” section.How are physical products shipped?
Printed items are fulfilled via our local partners and typically arrive within 3-7 working days.When will I receive my digital download?
Instantly! After purchase, you’ll receive a download link via email and on your account page.Can I customise a product?
Some digital items allow personalisation – email us and lets see what we can do!Are your products officially licensed?
Our items are inspired by the spirit of superheroes and are fan-made tributes. We don’t claim affiliation with any official brand unless stated.Can I come and collect my package from you?
Yes. We will have a pickup option at checkout.How do I return an item?
Send us an email on support@superherosavvy.co.za with your order number and the product you want to return or exchange. We will review your request and once your request is approved, you will get a confirmation email with shipping guidelines.How long will delivery take?
If an order is placed by 10am weekdays we will aim to have it to you in no more than 5-10 working days if you stay in any of the main centres (JHB, CPT & PTA)How much is our delivery fee?
R110 anywhere in South Africa door to door. If your order is more than R1500 delivery is FREE.
